Privacy Policy

Last updated: March 22, 2026

Sari Ride ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Service").

By using the Service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Account Information: When you create an account, we collect your phone number. You may optionally provide your name and email address to complete your profile.

Booking Information: When you make a booking, we collect passenger names, contact numbers, travel dates, and route details necessary to fulfil your reservation.

Payment Information: We collect payment-related information such as transaction references and payment method type. We do not store full credit card numbers or M-Pesa PINs — payment processing is handled by secure third-party providers.

Device & Usage Data: We automatically collect device type, operating system, app version, IP address, and usage patterns to improve the Service and diagnose technical issues.

Location Data: With your consent, we may collect your location to show nearby stations and provide live trip tracking. You can disable location access in your device settings at any time.

2. How We Use Your Information

We use the information we collect to:

  • Create and manage your account
  • Process bookings and issue e-tickets
  • Facilitate payments and send transaction confirmations
  • Communicate service updates, booking reminders, and support messages
  • Improve the Service, fix bugs, and develop new features
  • Ensure safety and prevent fraud
  • Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We may share your data with:

  • Bus Operators: Passenger names and contact details are shared with the operator for the trip you booked, solely for boarding and safety purposes.
  • Payment Processors: Transaction data is shared with our payment partners (e.g., M-Pesa, card processors) to complete your payment.
  • Service Providers: We use third-party services for SMS delivery (Twilio), hosting, and analytics. These providers are contractually bound to protect your data.
  • Legal Requirements: We may disclose information if required by law, regulation, or valid legal process.

4. Data Security

We implement industry-standard security measures including encrypted data transmission (TLS/SSL), secure token-based authentication, and access controls. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your account information for as long as your account is active. Booking records are kept for a minimum of 2 years for legal and operational purposes. You may request deletion of your account and associated data at any time by contacting us.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate information
  • Request deletion of your data
  • Withdraw consent for location tracking or marketing communications
  • Export your data in a portable format

To exercise any of these rights, please contact us at support@techlup.co.ke.

7. Children's Privacy

The Service is not intended for children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will promptly delete it.

8. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice in the app or sending you a notification. Your continued use of the Service after changes take effect constitutes acceptance of the updated policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: